Help & support

Real help, from real people.

Get up and running fast, find a guide by topic, or reach us directly. Hands-on setup help is how we work, not an upsell.

Get started

Four steps, one afternoon.

Connect the store and the first plan is ready the same day. Everything after that refreshes on its own.

The day you connect

Connect your store

Install Forstock from the Shopify App Store and let it read your live sales and stock.

See your stock risk

Forstock grades every SKU by days of cover and builds a demand forecast per SKU and location.

Get the reorder list

Exactly what to buy and when, with lead time, safety stock, MOQ and pack size already counted.

Create your first PO

Generate a purchase order per supplier, send it, and sync what you receive back to Shopify.

Browse by topic

How Forstock forecasts every SKU, reads past promotions and stockouts, and takes what you tell it.

How days of cover and the should-order-by date are calculated, and how to set rules per SKU.

Create, send, split and receive POs by supplier, then sync to Shopify when you say so.

The full Forstock workflow, from connecting a store to the first purchase order.

Move off Stocky before Aug 31, 2026, with the checklist and the supplier template.

Quick answers on forecasting, pricing, channels and what Forstock is not built for.

Talk to us

Email us any time, or book a walkthrough on your own data. Switching off Stocky? Ask about free concierge migration. We import your data for you.